Returns & Refund Policy

Return & Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to report any issues with your order.

Eligibility for Refunds

We do not offer refunds for change of mind, incorrect purchases, or products that are functioning as intended.

A full refund will only be provided if the item:

  • Is defective or faulty upon arrival;

  • Arrives damaged during shipping; 

  • Is not the item that was ordered.

To request a refund for any of the above reasons, please contact us at moderasupporthelp@gmail.com


 within 30 days of receiving your order. You may be required to provide photos or other evidence so we can assess the issue.

How to Request a Refund

To start a refund request, contact us at moderasupporthelp@gmail.com If your claim is approved, we will provide instructions on the next steps, including any return requirements.

Items returned to us without prior authorization will not be accepted.

For any questions regarding refunds, please contact us at moderasupporthelp@gmail.com

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and, if confirmed, issue a full refund or provide a replacement at our discretion.

Non-Refundable Items

Refunds are not available for:

  • Change-of-mind purchases;

  • Products that are not defective or damaged;

  • Perishable goods (such as food, flowers, or plants);

  • Custom-made or personalized products;

  • Personal care products;

  • Hazardous materials, flammable liquids, or gases;

  • Sale items; 

  • Gift cards.

If you have questions about whether your item qualifies for a refund, please contact us before making a purchase.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you may have the legal right to cancel or return your order within 14 days of receipt for any reason and without justification, subject to applicable consumer protection laws. The item must be unused, in its original condition and packaging, and accompanied by proof of purchase.

Refund Processing

Once we receive and review your claim, we will notify you whether your refund has been approved.

If approved, a full refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at moderasupporthelp@gmail.com